Shipping Guidelines
**End of Year Shipping**
When ordering at this time of year, please place an order no later than the below dates for the respective holidays:
- DECEMBER 18th
Here’s a quick overview of how our order processing & shipping work for Baked On Harbor:
We ship with UPS. If you have questions about shipping please contact us at bakedonharbor@gmail.com. For freshness, we ship Monday - Friday. You’ll be able to select the delivery date and shipping service that works best for you during checkout. UPS does not deliver to PO boxes, so you’ll need to use the street address of a post office if that’s the only way your recipient can get their mail. We will work out best to have our cookies delivered to you on the date of delivery; however we cannot guarantee once handed off to UPS. Baked On Harbor cannot be held responsible if the package is lost, stolen or damaged.
Where do you ship?
We ship our cookies within the United States.
All shipping options for your delivery address are displayed at checkout, along with exact prices.
Due to the highly perishable nature of our cookies, at this time we are unfortunately unable to support shipping to international locations or APO/FPO addresses.
When will my cookies arrive if ordered on the weekend?
Depending on time ordered on the weekend and the delivery date wanted, we will try our best, but due to UPS constraints, we cannot guarantee delivery date.
What’s the best way to ensure my order arrives on a specific date?
Cookies are the best part of any party, celebratory moment or a regular day, we agree! At checkout you can select the date by which you would like your cookies to arrive, and we’ll ship them out accordingly.
If you’re ordering for a specific event, we strongly recommend selecting delivery a business day or two in advance, just in case there are any unforeseen issues. Our cookies freeze beautifully and can be held in the freezer happily - just thaw at room temperature for a few hours before your event to return to bakery-fresh goodness.
Where is my order?
You’ll get an email confirmation immediately after you place your order and receive another one the day your order leaves our bakery. The shipping confirmation email will include the order’s tracking number, which you can click to get updates on transit.
If you do not receive a confirmation email, please check your junk mail folder and add bakedonharbor@gmail.com to your safe senders list.
Oops! I made a mistake placing my order. Can you help?
We’re on the case! If your order hasn’t shipped yet, we can make adjustments to the contents and shipping details. Let us know what’s going on by contacting us at bakedonharbor@gmail.com.